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Returns Policy

Cancellations

Products - GPS units, accessories and equipment. You may cancel your order (once accepted by us) up to the point of despatch. If you do cancel within this time, any payments that you have made will be refunded to you in full within 28 days.

Software - Memory-Map software and maps physically supplied on disk or USB. You may cancel your order (once accepted by us) up to the point of despatch. If you do cancel within this time, any payments that you have made will be refunded to you in full within 28 days.

Downloads - Memory-Map software and maps downloaded and online services. If you have ordered a product in error and not yet activated the licence on your device then we maybe able to cancel and refund your purchase.


Returns within 30 days from date of purchase

Products - GPS units, accessories and equipment. Products need to be returned 'as new' in a re-saleable condition with the original packaging and accessories. The cost of the item will be refunded however shipping may not be refunded. Please allow up to 28 days for a refund.

Software - Memory-Map software and maps physically supplied on disk or USB. Software can only be returned when un-registered and with the security seals intact. The cost of the item will be refunded however shipping may not be refunded. Please allow up to 28 days for a refund.

Downloads - Memory-Map software and maps downloaded and online services. Downloads and online services are not covered by our 30 day return policy. If you have ordered a product in error and not yet activated the licence on your device then we maybe able to cancel and re-issue the correct licence.

To request a Product or Software return if you checked out as a Guest please click here

To request a Product or Software return if you checked out as a Registered customer please click here

To request a Download licence amendment please Contact Us with more details.


Returns after 30 days from date of purchase

To return an item for repair or replacement after 30 days from date of purchase please refer to our Warranty procedure