Memory-Map
Memory-Map
Search Site:
 
Call Sales +44 (0)844 811 0950
Buy Online
  Find Routes
  Education
  SUPPORT
  FAQs
  Technical Support
Downloads
Contact us
 


Home Page

 

 

 

 

 

 

 

 

 

 

 

Support  
ADVENTURER S7000 Troubleshooting

Please use the guide below to troubleshoot any problems you might be having with your Adventurer S7000 GPS.

If your issue is not covered here, please refer to our forum for other assistance.

WARRANTY - If your unit has developed a fault within the warranty period which is not solved by the troubleshooting guide below or on our forum, please contact Memory-Map Support via e-mail at support@memory-map.co.uk or on 0844 811 0957 and we will be able to provide a warranty returns reference.

Please do not return faulty units to your retailer.

 
 
Problem Diagnosis Solution
My Adventurer S7000 will not turn on The battery power switch is not set to on. Slide the button on the rear of the unit to the ON position. Press the button on the front of the and it will turn on.
  Unit is not charged / Battery is flat Plug the Adventurer S7000 charger into the mains and make sure the rear power switch is set to ON. Check battery charging light is lit to indicate charging.
My routes, tracks and marks are not being saved when I have finished using the unit. The program is not being exited properly before the unit is switched off.

To save your routes, tracks amd marks always exit the program by tapping the menu button and then the red cross. You can then turn power off to the device.

I have transferred a map to the S7000 but it will not open, giving the message: Could not open file: "\SDMMC Card\Maps\OS50_R1.QCT" or similar. The map is too large for the device to open.

Maps need to be 400MB or under to open on the Adventurer S7000. For details on how to send maps in sections please refer to the online User Guide.

Please note this does not apply to Digital Map Shop maps, which can be much larger.

I have transferred a map to the device but it does not appear in the map list The map list has not been updated. In Memory-Map on the S7000 tap the Menu and Settings button and then select Maps... from the list. Tap the Refresh button and the map list will be updated.
When I start Memory-Map on My S7000 I get a message along the lines that the serial number of the SD card does not match the SD card in the device, or that my maps/GPS are not licenced.

Due to a technical issue a number of Adventurer Pilot 7000 units left the warehouse with unlicenced SD cards.

Download and follow the steps in the technical support bulletin to licence the SD card manually.
If I try to open or save an overlay file on my S7000 I get an error message A file on your S7000 needs to be updated. Connect the device to the PC and use Windows to explore the SD Card in the device. Open the folder Memory-Map and then settings. Open the file loadsavefolder.ini and edit the text to say:

/SDMMC/USERDATA

and then save the file.
I have put a new SD card in the device and Memory-Map starts ok but gives the message: "The license for resource 'GPS Features' has not been activated." The new SD does not have the correct files on it.

Please use only the SD card provided with the unit.



  home | how it works | products | maps | where to buy? | register software | support |
about us | help | buy online | free trial | software upgrades
© Copyright 2001-11 Evo Distribution Ltd.
Terms & Conditions
   
Join our mailing list