| Problem |
Diagnosis |
Solution |
| My Adventurer
2800 will not turn on |
The battery
power switch is not set to on. |
Slide the button on
the left of the unit up to the ON / green position. Slide
up and hold the button on the right of the unit for 2
seconds until the Adventurer turns on. |
| |
Unit
is not charged / Battery is flat |
Plug the Adventurer
2800 into the charger via the USB port and connect to
mains or vehicle power supply. Check battery charging
light is lit to indicate charging. Charge for minimum
of 6 hours or until battery indicator on screen shows
full. |
| My Adventurer
2800 crashes after being turned off automatically. |
There
is a known issue with the software not starting correctly
if the device is set to automatically power down. |
Please
see Adventurer
2800 Technical Support Bulletin 1 for details how
to update the menu software on your device to correct
this issue. |
| My routes,
tracks and marks are not being saved when I have finished
using the unit. |
The program
is not being exited properly before the unit is switched
off. |
To save your routes, tracks amd marks always exit the
program by tapping the menu button and then the red
cross. You can then turn power off to the device.
Routes, tracks and marks are automatically saved if
the 2800 is set to automatically power down after a
period of time (please make sure you have updated your
Adventurer 2800 first - see Adventurer
2800 Technical Support Bulletin 1)
|
| My SD
card is not named ADV2800SD as in the instructions. |
A number
of SD cards from the original shipment were not named
correctly in the factory. |
Connect the 2800 to
your PC and tap the USB Mass Storage button. On your PC
goto My Computer (Computer in Vista / Win 7) and locate
the removable drive that contains the folders Memory-Map,
Maps and Userdata. Right-click on this drive and select
Properties from the menu. In the box at the top of the
window that opens type in ADV2800SD and click OK. |
| I have
transferred a map to the 2800 but it will not open, giving
the message: Could not open file: "\SDMMC Card\Maps\OS50_R1.QCT"
or similar. |
The map
is too large for the device to open. |
Maps need to be 400MB or under to open on the Adventurer
2800. For details on how to send maps in sections please
refer to the online
User Guide.
Please note this does not apply to Digital Map Shop
maps, which can be much larger.
|
| I have
transferred a map to the device but it does not appear
in the map list |
The map
list has not been updated. |
In Memory-Map on the
2800 tap the Menu and Settings button and then select
Maps... from the list. Tap the Refresh button and the
map list will be updated. |
| When
I turn my Adventurer 2800 on it comes up with what looks
like a Windows desktop, complete with 'Start' button. |
Core
files on the 2800 have been accidentaly modified or removed. |
Make sure you do not touch any of the files on the
2800 itself when it appears as a removable drive to
your PC.
If you device is displaying these symptoms e-mail support@memory-map.co.uk
to arrange a return.
|
| I have
put a new SD card in the device but nothing happens when
I tap Maps from the main menu. |
The new
SD card does not have the necessary files on it. |
Please refer to the online
User Guide for details on how to setup a new SD
card.
We would recommend you purchase a spare
8GB SD card directly as this is pre-configured with
the software and licences and is ready to use.
|
| I have
put a new SD card in the device and Memory-Map starts
ok but gives the message: "The license for resource
'GPS Features' has not been activated." |
The new
SD card has not been licenced correctly. |
Please refer to the online
User Guide for details on how to setup and licence
a new SD card.
We would recommend you purchase a spare
8GB SD card directly as this is pre-configured with
the software and licences and is ready to use.
|
