problem commuicating with server

Shiggi10 · **Joined:** Sun Oct 16, 2011 9:50 pm **Posts:** 0

Hi,

Similar disscussions but no answers. Trying to get rid of an old PC and replace it with a laptop. M installed, both PC ad Lptop next to eah other, PC I can log into license management the laptop cannot.

I have tried:

Re-installing MM (disc and repair fro website)
Checking firewall is allowing access - OK
Checking I can get to the server by going to the license mgt webpage - ok

MM help please!!!

USmmtech · **Joined:** Wed Jan 06, 2010 4:58 pm **Posts:** 988

The instances we have found that cause this have either been ISP related or firewall / security related. If one computer connects and a second does not from the same address, I have to think there is something in the security settings which is causing this.

Shiggi10 · **Joined:** Sun Oct 16, 2011 9:50 pm **Posts:** 0

Hi,

I have checked -

Mcafee - both PC an laptop upto date and allow memory map through
windows firewall is off and managed by mcafee

Any further suggestions please?

aderoberts · **Joined:** Tue Mar 02, 2010 5:06 pm **Posts:** 10

I too am having problem connecting to server on 2 pc's & android. Have disconnected fire wall (Norton 360 V6) and anti virus. Also some website links not working? http://w2.memory-map.com/cgi-bin/licuse ... =0x10000c6
any ideas please

USmmtech · **Joined:** Wed Jan 06, 2010 4:58 pm **Posts:** 988

We are having an issue with the server right now and it should be corrected very soon.

Shiggi10 · **Joined:** Sun Oct 16, 2011 9:50 pm **Posts:** 0

Where are we with this? I am still having exactly the same problem and cannot activate my license on my laptop and hence cannot print.

USmmtech · **Joined:** Wed Jan 06, 2010 4:58 pm **Posts:** 988

Are you located in the UK? In your browser, are you able to connect to http://w2.memory-map.com?

jackthephoto2 · **Joined:** Sat Jul 14, 2012 9:39 am **Posts:** 0

I too am having the same problem.
I am in the U.K.
I can connect to http:\\w2.memory-map.com which redirects to http://www.memory-map.com.

I can log in to the License manager using a browser but from the License Manager in MM I get

"A problem occured communicating with the server."

Using European 5.4.2 Build 1089 under Windows 7 Home premium 64 bit.
I have temporarily turned off Windows Firewall.

Hope you can fix this soon so I can migrate my license

Shiggi10 · **Joined:** Sun Oct 16, 2011 9:50 pm **Posts:** 0

i the uk and can log onto the website but not thru the program / application / software (what ever you call it)

glad to see i am not the only one having this problem

Jason @ MM Support · **Joined:** Tue Jun 02, 2009 4:04 pm **Posts:** 1786

If you can manually access the webpage but the software is unable to do so then the issue certainly lies with the PC security settings.

Try turning all User Account Controls off and ensuring that you are signed into the PC using an Administrator account.

Thanks

problem commuicating with server

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