Hello,

I have recently bought a pack of 750sqkm of OS 1:25k 2012 DMS maps. I have the Memory Map software installed on one desktop, one laptop, an Android tablet and an Android mobile phone.

I can successfully use map credits to activate areas of the map on each device, but the activated area is limited to the device it was initially activated on and does not appear activated on the other devices.

Have I misunderstood the 5 devices idea? Can I, for example, activate the full 750sqkm on the laptop and then see the same 750sqkm on the other devices, or can I only get 750sqkm in total (i.e. if I want the same area available on each of 4 devices then can I only get 750/4 = 187.5sqkm)?

If it is the former then how do I go about getting the map portions activated on one device to appear on the others?

I hope that makes sense!

Thanks for your help.

Maurice

The five devices allows for use the the general features (printing, GPS, etc.). Some maps are complete maps and can be used in full on the five devices. The "per sqkm" bundles limit the total download to the sqkm purchased. This can be split in any combination among the five devices, but is cumulative regardless of duplication of area.

Thanks for the clarification.

I guess I should have checked that before spending my money, but it seemed very clear to me, at the point of purchase, that I would be able to use my activated maps across five devices. It was only when I started trying to use them that the issue became apparent.

I think it would be a good idea to make this much clearer or you are going to end up with a lot of unhappy customers.

OMG! Is this a joke?
I purchased what I thought was a 2012 map of the Lake District that said I could install on 5 devices.
I installed the CD on my PC and followed the instructions to "Download the Map" by using the Overlay feature and selecting the Digital Map Shop Best Sellers, ticking the Lake District. I then fully expected to be able to send that map portion to my mobile device (and/or three other devices - totalling "up to 5 devices") without having to use up any more of the alloted sqkm or 'activating' it whatever.
Now it turns out I can only install it on one? This is incredible. No, really incredible!
Perhaps I have it wrong?

I have the whole of GB and seem to be able to install the whole map on 5 devices. Is it just downloads?

I'm really not sure now to be honest...

I have the whole GB map and it copied across exactly as I expected - I was even able to send the complete map as a single file for the first time ever which is FANTASTIC news. (With previous mobile devices there has always been a file size limit, meaning I had to split the map up but my Android Ice Cream Sandwich device seems to be able to accomodate files over 2GB).

The DMS map seems to be a different matter though but I may have cracked it after a few attempts... In the installation instructions it says: "To send a DMS map from your PC to your mobile device right-click on the enclosed route around the map and use Operations > Enclosed Area > Send to Mobile Device." - I performed this exactly as stated, selecting to store the map into a folder on the phone's SD card using the "Storage card on PC" option, and then I got the "Encrypted content is not available on the target device" message.

Not great, so I clicked OK to that message and then a QC3, qct, qed and mmi file got copied across anyway - What??? So I went into the Android app on the mobile device and tried to load the map "OS 25k Explorer 2012", but it was all pixellated. Back in the Map List window, I pressed the blue arrow and eventually conceded that I needed to press the activate button, although I thought this meant I wa going to use up more of my alloted grid squares - having already activated those map squares on the PC. Now however it seems that the map works fine on both my PC and my mobile device.

I am not sure if this has used up further DMS map square quota or not, but the Lake District takes up about 2500 sqkm, so twice that would obviously exceed the 3500 limit offered with the DMS. - Therefore I assume that activating the same map squares twice on seperate devices has not used double the map square quota, and I could conceivably transfer and activate thos same map squares onto another three devices?? I am at least happy the map appoears to work on my PC and mobile device, however this is probably the most unconvincing install of any map I have done and seems to create lots of issues for the many Memory Map users that I can not quite believe this product is fit for the market yet- perhaps it was rushed?

I have been a firm supporter of Memory Map for many years and hope to continue using and enjoying the software, but I feel the DMS system falls a little short of the usual quality of Memory Map products. Error messages popping up whilst following the package instructions is particularly worrying. I hope the forum can iron out these issues and improvements can be made to the software. - I understand how with so many devices available and so many different ways of connecting and operating on files and file systems etc. that Memory Map's task of producing a 'satisfy all' product is quite immense, but I would like to help if possible and contribute towards a better product rather than complain about it.

If somebody could confirm that I have done it correctly and the map is able to be installed on "five devices" in the way I expect it to then it would be much appreciated. Perhaps an explanation of how the map grid squares are activated and registered and can be or can not be transferred across devices could be thrashed out?

Current full maps purchased from the DMS (or on disc) are licensed in whole on each device. Maps purchased by the sqkm (almost exclusive to OS maps) are limited to a TOTAL of the sqkm purchased (regardless of how many devices this is spread across). If you purchase 10,000 sqkm and spread it across four devices, you can put 2,500 sqkm on each device (or any distribution which adds up to 10,000 sqkm total. In the case where these packages include five device activations, additional features (such as printing and GPS features) can be activated on all five devices.

Egghead,
I really enjoy your writing style, especially your understatements. I, not being educated, would have written "its a total load of crap" but you write

Superb!
Regarding your original licencing problem. As I understand it there are two licencing issues and its easy to get them confused. There is the licence for using Memory-map software and the licence for using the mapping data.
Memory-map licence their software across five devices.
The licence of the mapping data is determined by the data provider and varies between provider. In your case the data is provided by OS. On the Memory-map web page detailing the mapping licences it gives the OS licence rules as "This license allows you to install the Map Data on one computer and one mobile device such as a Pocket PC, Smartphone or Portable Navigation Device. The user is not allowed to install the Map Data on more than one mobile device even if they are not used concurrently."
Nothing about five devices and it would appear to indicate that USmmtech (a Memory-map employeed?) who states that the per sq km mapping is per device is wrong?