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Are you using the latest software version?
We find most software issues are fixed by downloading the latest software version.
From the Memory-Map toolbar click Help > About Memory-Map Navigator to check your version then visit Technical Support - Downloads to make sure you're up to date!

 
 
If you are using the latest version of Memory-Map Navigator and are still having difficulties please use the following checklist before contacting Memory-Map Technical Support:

1. Check that you are using the latest software version.

2. Check the FAQs to see if there's an answer to your question.

3. If you are trying to connect a GPS please make sure your GPS is working (remember they don't work indoors!) and that you can see NMEA data coming into your PC, Pocket PC or Handheld PC. See GPS FAQs for more help.

4. If you are trying to use a Pocket PC or Handheld PC please make sure you have a working Microsoft ActiveSync connection before contacting Memory-Map Technical Support.

5. If you have not managed to resolve your issue, click here to complete the Support Enquiry form.

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