Troubleshooting

Troubleshooting common problems

Hardware Errors

Software Errors

  • Touchscreen
  • Battery problems
  • USB Connection
  • Firmware Update (Adventurer 3500 only)
  • Transferring maps from PC to Mobile Device
  • Transferring routes
  • Lost / Missing maps
  • Licensing on SD cards
  • Serial Numbers
If you have any of these issues please complete our
Hardware Support Form here.

If you are experiencing any of the above software issues, please complete our
Software Support Form here.

Please note, in order to request warranty support or service you will need to provide the model and serial number of your GPS. Your model can be found on the front and/or back of the packaging. Details of how to find your serial number are shown below.